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Once your request is received and completely reviewed, if file does not match the parameters as discussed, additional cost and or fees may apply or file may be returned. If file is returned, and payment has already been made, a refund will be issued. Refunds generally take 3-5 business days, but may vary depending on your bank. Please reach out to your bank prior to contacting our office if cost has not been refunded after 5 business days. A complete file includes payment and any special instructions. If payment is made by check, a check MUST be emailed with the copy of the documents. Checks must be placed in the mail within 24 hours of service request. Check payments must be placed in writing and agreed upon prior to first attempt.
All special instructions must be placed in writing either on field sheet or via email when file is sent over. If there are no special instructions, please indicate this when sending the file. File is not considered a complete file unless this has been notated. Special Instructions include, but may not be inclusive of the following: timeframes for each attempt ex. 1 morning, 1 afternoon and 1 evening, or that attempts must be made on different days, if Personal:Sub-service on the 1st attempt is allowable or must it be completed Personal: Individual, indicating Sunday Service or if there is a specific age requirement for service.
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